SHIPPING & RETURNS
SHIPPING POLICY
At Flourish, we want your shopping experience to feel simple and stress-free. Here’s everything you need to know about how we process and ship your orders.
Order Processing
Once you place an order, we begin preparing it for shipment. Processing times vary by product and will be confirmed before your order ships.
You’ll receive a shipping confirmation email with tracking information once your order has shipped, when tracking is available.
Shipping & Delivery
We currently ship to eligible addresses within the United States. Shipping availability and costs are confirmed at checkout.
Estimated delivery times may vary depending on your location, the product, the shipping carrier and circumstances outside our control.
Some products may ship separately and arrive in different packages.
Tracking Your Order
Once your order ships, we’ll send you a shipping confirmation email with tracking details, when available.
Please allow some time for your shipping carrier to update your tracking information.
If you have questions about your order, our team is happy to help.
Shipping Delays
While we do our best to ensure a smooth delivery experience, occasional delays may occur due to carrier operations, weather, customs or other unexpected circumstances.
If your order is taking longer than expected, please contact us so we can help you check its status.
Incorrect Shipping Information
Please double-check your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change its delivery address.
Need Help?
For shipping questions or assistance with your order, contact us at flourishmyshop@gmail.com
Thank you for shopping with Flourish.
We’re happy to be part of your self-care journey.
RETURN & EXCHANGE POLICY
Your experience matters to us. At Flourish, we want you to feel confident about every purchase.
If something isn’t right with your order, we’re here to help.
Return Requests
If you would like to request a return, please contact us at flourishmyshop@gmail.com as soon as possible after receiving your order.
Include your order number, the product you purchased and the reason for your request.
Return eligibility depends on the product, its condition and the applicable return terms. We’ll review your request and explain the next steps.
Please contact us before sending any item back so we can provide the appropriate return instructions.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
Include your order number, a description of the issue and clear photos of the product and packaging, if available.
We’ll review your request and work with you toward an appropriate resolution, such as a replacement or refund, where applicable.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety or other applicable restrictions.
Any product-specific return limitations will be communicated where applicable. Your statutory consumer rights remain unaffected.
Refunds
If your return or refund request is approved, we’ll provide instructions for the next steps.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to request an exchange, please contact us before returning your item.
Exchange availability depends on the product and the circumstances of your request.
Digital Products
Due to the nature of digital downloads, digital products may have different cancellation and refund conditions.
Any applicable terms will be provided before purchase, without affecting your statutory consumer rights.
Contact Us
For questions about returns, exchanges or refunds, email us at flourishmyshop@gmail.com.
We’re here to help make your Flourish experience a positive one.